MAILRAFT / PRODUCT
Frequently asked questions
Short answers to common questions. For specifics see the linked policy or guide.
Product
Is MailRaft a mail server?
No. MailRaft sits on top of established providers for inbound and outbound email. It never relays unauthenticated SMTP.
Can the AI send email on its own?
No. The AI drafts; a human approves exact bytes before any send. Approval is bound to the message and invalidated by any edit.
Does MailRaft read my inbox?
Only mailboxes you explicitly connect, under the exact scope you authorize (today: Gmail readonly). Signing in with Google does not grant Gmail access.
Deliverability
How does MailRaft handle bounces and complaints?
The application accepts signed SES Bounce and Complaint notifications and deduplicates SNS message IDs. It correlates provider IDs and records suppression. These paths have local tests; application-originated sandbox feedback acceptance remains outstanding. Delivery and Reject events are not ingested.
Can I bring my own SES account?
Tenant SES account/domain onboarding is planned and is not currently available.
What about Gmail, Outlook and Yahoo?
Gmail readonly integration is implemented; live consent, read, refresh and disconnect acceptance remain gated. Microsoft 365 and Yahoo are on the roadmap.
Pricing
Is there a free trial?
Beta is invite-only. Request access via Contact.
Do you charge for approvals?
No. Approvals are part of every tier.
Security
Where is my data stored?
On a dedicated self-hosted database operated by Bisso Technologies Ltd. Provider credentials are encrypted at rest with per-tenant keys.
Do you have a bug bounty?
Not yet. Send coordinated disclosures to contact@mailraft.com, with yuso.sadick@gmail.com as a fallback. A response-time SLA is not offered.
Can I export my data?
Self-service workspace export and account deletion are not available. Contact the operator to request access, export or deletion; scope and timing must be confirmed. See Privacy for cleanup and backup limits.
Billing and legal
Which currency are invoices in?
USD by default; TZS on request for Tanzanian customers.
Who is the data controller?
Bisso Technologies Ltd, Tanzania. Written requests to contact@mailraft.com.